Is it just me, or is virtual reality popping up everywhere? Whether you’re chowing down on pizza or waiting at a bus terminal, interactive VR technology is growing every day. Now, we’re seeing the first smart retail stores using this technology.
You might think the Rebecca Minkoff flagship retail store would want the incredible technology it created with partner eBay to be the focal point of the retail space. But it’s precisely the opposite — they made it as subtle as possible.
Reflecting the future
High-tech touchscreen mirrors bring the online world into the physical retail space. At first glance, they look like regular mirrors, until shoppers tap to transform them into touchscreen virtual-reality havens.
Shoppers select the pieces and sizes they want to try on and a sales associate will bring the items directly to a changing room. Shoppers receive a text message when their room is ready — hello, omnichannel networks!
One step further
The smart changing room takes it even further to enhance the interactive shopping experience. RFID technology allows the self-service software to recognize each item within the room. With one tap on the touchscreen mirrors, shoppers can request different sizes, place items into virtual shopping carts and purchase.
The software also attaches each item tried on and purchased to a shopper’s account. This allows it to make intelligent retail recommendations based on the customer’s taste in the future, further customizing the experience.
The smart store understands that VR can’t replace the need to physically experience something. We’re seeing this with larger items too, like Audi’s virtual reality car showroom. For as amazing as this interactive technology is, Audi also incorporates samples of interior and exterior finishes for customers to touch.
Having physical samples is important for both large-item retailers and stores with mass customization options. A shoe store, for example, could have one sample pair of shoes with virtual images and physical swatches of all the different materials the style comes in.
Previously, we’ve always looked at an online store as an extension of the physical store, but the smart store flips this idea on its head. And eBay views the physical items in the smart store as a manifestation of the online experience. Pretty crazy, right? “Digital SignageToday”
What do you think — would you want this technology in your retail experience? Contact SignCast and we will help get you there!